Junior IT Support Engineer

Monday, 13 May 2019 11:23
Port Elizabeth


  • Salary: Market Related
  • Work Type: Full Time
  • Area: Port Elizabeth
  • Consultant Email: clint@hartpersonnel.co.za


Key Performance Areas

(Any experience in below KPA will be advantageous)

  • Provide both remote and on site First Level End User Support.
  • Installation, Troubleshooting & Maintenance of the below Hardware:
    • MFP Printers.
    • VOIP Hardware.
    • Networking Hardware (Wired & Wireless).
  • Ability to quickly and effectively troubleshoot, diagnose and resolve faults, as logged on the Companies Helpdesk System, escalating to the Systems Administrator where necessary.
  • Ability to understand End User requirements when requests are made for new Hardware & Software and be able to Quote accordingly.
  • Liaise with Suppliers for all procurement.

Experience and Qualifications

  • Proficient with Windows Desktop Operating Systems (Windows 8/ 8.1/ 10).
  • Proficient with Microsoft Office Applications (2010 / 2013 / 2016).
  • Basic TCP/IP Networking knowledge essential
  • Experience with various Internet Connectivity Mediums essential:
    • 3G / LTE.
  • Experience with Enterprise Antivirus packages essential:
    • ESET Endpoint Protection.
    • Symantec Endpoint Protection.
  • Technical experience with Pastel Accounting & Pastel Payroll essential.
  • Minimum of 2 years in a Desktop Support environment.

Personal Attributes

  • Able to work under pressure.
  • Able to address multiple calls simultaneously and prioritize accordingly.
  • Self-Motivated and able to work under general supervision, with close attention to detail.
  • Team Player as the nature of the role requires comfortable interaction and liaison with Management, Co-Workers and clients.
  • Able to ascends/descends ladders, stairs, lifting computer hardware and work in high/confined spaces (e.g. roof areas)
  • Passion for the IT Industry.
  • Results driven, positive and professional disposition.
  • Excellent Interpersonal; verbal and written communication skills.
  • Problem Solving and Troubleshooting skills essential.
  • Excellent time management skills.
  • Honest and reliable.
  • Driver’s license and own transport essential.